Pair of Thieves Help Center logo
Pair of Thieves Help Center logo

All articles

Shipping & Delivery

7 articles


How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Tracking updates may take at least 24-48 hours to show. Don’t forget to check your spam folder if you haven’t received this email. Carriers will provide the mos

How much is shipping?

All orders over with a subtotal above $60 before tax and after discounts ship for FREE.All orders under with a subtotal under $60 are a sweet flat rate of $6

How long will it take to get my order?

Allow 3-4 business days of processing time from our warehouse. (Please factor in additional days for weekends and holidays) Once processed, please allow 4 – 7 business days for shipping. Shipping will be via USPS, UPS or FedEx, but delays from the co

Can I cancel or make changes to my order once it's placed?

We are unable to cancel or make any modifications to your order after it is placed.Once the package is delivered to you, please email us at [email protected] to begin a return for a refund or an exchange.

What countries do you ship to?

Currently, we are only able to ship within the United States. Everyone else please be patient, we are working on it. We look forward to expanding to other countries in the near future. If you reside in Canada you can purchase Pair of Thieves on both

My package is missing. What should I do?

Don’t panic! Sometimes tracking numbers update before a package is truly delivered. If more than a day has passed since your package was marked as delivered, please call up your local carrier to see if the package is there waiting for you.If after 3

I received the wrong product, wrong size, or my items are damaged. What next?

If your order contains any wrong product, size, or blemishes, please contact us at [email protected] and we will make it right. Please let us know your order number and what product seems off. If an item is blemished, pictures are very much a