FAQs

We get it. Mistakes happen (especially when you're excited to get your hands on fresh Pair of Thieves gear). 

Here's how to fix it:

• Contact our team ASAP at [email protected]
• Or use our Return & Exchange Portal

We’ll do everything we can to help you get the right gear to the right place.

Like many companies, and consumers like you, Pair of Thieves is navigating the uncertainty and challenges of new tariffs. We're lucky to have a dedicated team as well as supportive retail and global production partners all working hard to figure out the best possible outcome for you, our customer.

As the costs of our goods rise, it is possible that our prices will need to rise to keep pace and deliver on our brand promise. If, when, and how much prices rise is still to be determined. Facing uncertainty in every direction, we are dedicated to finding balanced solutions that keep our small, US-based company and our distributed team focused on you, the customer.

What we do know, is that we will not cut corners, lessen, or compromise the quality of the product we offer you. For now, most of our prices have not changed. However, both the availability and pricing of certain styles may be impacted by the challenges of this operational environment.

If you have been eyeing something in our collection, you may want to snag it now while it is available at the current price.

If you have any questions or concerns, please reach out to [email protected]

Thank you for your support.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link.
Please note that tracking updates may take 24–48 hours to appear.

If you don’t see the email, be sure to check your spam or junk folder.
For the latest tracking details, please refer directly to the carrier’s website — they’ll have the most up-to-date information on your package.

We have multiple shipping methods, so here is a breakdown of each:

• Standard shipping: $7.95 flat rate on orders under $75

• Over $75? You get free standard shipping.

• 3-day expedited: $30.00 flat rate on orders under $130

• Over $130? You get free expedited shipping.

Either way, your goodies are on their way in no time!

 Processing Time: Please allow 3–4 business days for our warehouse to process your order.
(Keep in mind: weekends, holidays, and big sales may add extra days.)

• Shipping Time: After processing, orders typically arrive within 4–7 business days.
  We ship via USPS, UPS, or FedEx, but occasional courier delays may occur.

• Important: We ship to the address provided at checkout.
  Pair of Thieves is not responsible for lost or missing orders due to incorrect shipping information. Please double-check that your shipping address is up-to-date and accurate before placing your order!

Once an order is placed, we’re unable to cancel or make any changes — our team moves fast to get your goodies on the way!

If you'd like to make a return or exchange after your package arrives, just shoot us an email at [email protected] and we'll be happy to help. 

Yes! We now offer 3-Day Expedited Shipping.

• Orders placed by 10:00 AM PST ship out the same business day.
• Orders placed after 10:00 AM PST will ship out the next business day.

How much is shipping?

• Ground Shipping: FREE on orders over $70
• 3-Day Expedited Shipping: $30.00 flat rate.
• FREE 3-Day Expedited Shipping on orders $130+.

At the moment, we only ship within the United States.

If you're in Canada, you can still snag Pair of Thieves products on Amazon.ca!

Yes, if you encounter an issue where shipping charges are incorrectly applied to an order that qualifies for free shipping, we are happy to refund those charges. Please place your order, and once it's processed, contact us with your order details, and we will promptly refund the shipping costs.

Don’t panic — it happens! Sometimes tracking updates show a package as delivered a little before it actually arrives.

• If it’s been less than a day, give it a little more time.

• If it’s been over 24 hours, we would be happy to set up a replacement package for you. Please send us an email at [email protected] confirming the correct shipping address and we will get that taken care of.

Once we have received the required details for processing a replacement, please allow 3-4 business days of processing time for our warehouse to ship the new package. If you would like a copy of the tracking link, please reach out to us after that time frame, and we'd be happy to get that for you.

If you purchased your items at pairofthieves.com, please visit the link to our return portal:

Click here to start a return or exchange

If you purchased your items at Amazon, please visit Amazon to initiate a return.

If you purchased your items at Target, Walmart, or another retailer, please contact the customer service team at your original point of purchase.

Please keep in mind:

• WE ARE NOT ABLE TO ISSUE REFUNDS OR EXCHANGES FOR PURCHASES MADE AT BRICK-AND-MORTAR RETAILERS (e.g., Target, Walmart, etc.). 
• PRODUCTS PURCHASED AT RETAILERS ARE SUBJECT TO THE RETAILER'S RETURN POLICY, IF ANY.
• Items purchased during specific sales (e.g., Black Friday/Cyber Monday/Warehouse Clearance Sale) or marked as "Final Sale" may not be eligible for return or exchange.
• We may not have your original item in stock, and further, that item may have been discontinued. In these cases, you may be issued a refund or store credit. 

101-Day Guarantee:

If you are not completely satisfied with your order, click the link above to initiate a return or exchange within 101 days of purchase from our website. This guarantee only applies to orders placed on pairofthieves.com. Retail purchases do not qualify for this guarantee.

To start an exchange, please visit the link to our return and exchange portal.

Please keep in mind that all purchases made during our Black Friday promotion, Cyber Monday or items marked Final Sale may not be eligible for return or exchange. Also, exchanges from third-party retailers are not accepted. Our portal is only for items purchased from PairofThieves.com

Click here to start a return or exchange

NO REGRETS GUARANTEE:

If you are not completely satisfied with your order, send it back within 101 days of purchase from our website, and we will give you a full refund or exchange** (including free return shipping in the US) regardless of the product’s condition.* 

*May exclude all purchases made during our Black Friday promotion, Cyber Monday, Final Sale items. Purchases from third-party retailers are not eligible.

**Refund is for products only. Shipping charges can not be refunded.

If you received the wrong product, wrong size, or a blemished item, don’t worry — we’ll make it right!

Please email us at [email protected] with the following:

• Your order number

• A brief description of what’s wrong

• (If applicable) Photos of any blemished items — they help a lot!

We’ll jump on it and get you sorted as quickly as possible!

If you're looking to stock up on your favorite socks, underwear, or basics, here’s where you can shop with confidence:

✅ Authorized Sellers

We only trust a few select retailers to bring you the official goods:

• Pair of Thieves

• Target

• Amazon

• Walmart

• Fred Meyer

• Kroger

• Meijer

• Dick’s Sporting Goods

❌ Unauthorized Sellers

The internet can be a wild place. If you're browsing sketchy third-party marketplaces, auction sites, or listings that seem too good to be true — they probably are.

📬 Still Not Sure?

No stress. If you're ever unsure about a seller — or just want help finding something — hit us up. Our team is always happy to help:

[email protected]

For the longest life and best performance, hand wash and air dry your items whenever possible.
But hey — we get it, life’s busy! If you’re in a rush:

• Machine wash on warm using the delicate cycle with like colors.

• Use only non-chlorine bleach when needed.

• Tumble dry low (but air drying is still the gentlest option!).

• Avoid bleaching and ironing altogether.

When opening a brand-new item, use scissors to cut the plastic tab on the label — don’t rip it off (and definitely don’t use your teeth, silly)!
Ripping can damage your product before you even get to enjoy them.

You can check out our full Compare Page for detailed sizing information!
You’ll also find a description dropdown on each product page with specific fit details.

Still have questions? No problem — feel free to reach out to us anytime. We're happy to help you find your perfect fit!

You can check out our full Fit Guide for detailed sizing information!
You’ll also find a description dropdown on each product page with specific fit details.

Still have questions? No problem — feel free to reach out to us anytime. We're happy to help you find your perfect fit!

Our men’s socks come in two sizes:

• OS (One Size): Fits US men’s shoe sizes 6–12

• KS (King Size): Fits US men’s shoe sizes 12–16

If you don’t see a size option listed on a product page, that sock is available only in OS (6–12).

You can check out our full Fit Guide for detailed sizing information!
You’ll also find a description dropdown on each product page with specific fit details.

Still have questions? No problem — feel free to reach out to us anytime. We're happy to help you find your perfect fit!

We highly value customer feedback regarding product quality. If you notice differences or declines in quality, please let us know as it helps inform our improvements and adjustments. While we may not always offer a direct resolution for quality feedback, we appreciate your input and consider it vital to our product development.

We conduct thorough testing for our products to screen for both BPA and PFAS. No presence of BPA or PFAS has been detected in our products.

Yes, the length of our Long Boxer Briefs has been updated. The inseam length has been adjusted from 8 inches to 6 inches for a more tailored feel and improved comfort. This change ensures a better fit without compromising on mobility or style. The previous version with the old inseam is now sold out.

We have discontinued our loose-fitting boxers. Should they be included in our lineup in the future, we will announce this via our email list. 

You also can browse all of our latest styles by visiting our New Arrivals page. We’re always adding fresh, new items—so check back often to see what’s new!

We have received several customer requests to bring back briefs and trunks to our product line. While these requests have been documented, we encourage our loyal customers to stay tuned for potential updates or changes to our product offerings in the future.

At this time, our SuperSoft underwear will not be making a return. However, we have introduced a new line called SuperiAir, which is a successor to SuperSoft.

If the new items do not meet your expectations, rest assured that they are covered under our 101 Days No Regret Guarantee, which allows you to return or exchange products if they are not a match for you.

At this time, not all previous versions of our products—such as longer boxer briefs or specific colors and patterns—are scheduled to be restocked. We recommend subscribing to our emails for updates on restocks and the return of fan favorites.

Promotions are offered at the sole discretion of Pair of Thieves and are valid for a limited time only and/or while supplies last. All offers are subject to availability and are limited to stock on hand.

Pair of Thieves reserves the right to cancel, modify, or revoke any promotion at any time without prior notice.

Full Terms + Conditions Notice

If your discount code is not working at checkout, please try taking a screenshot of what appears on your screen, including the items in your cart. Send the screenshot to us, and we will be happy to investigate and address the issue for you.

Welcome codes can only be used once.

If you have lost your discount code, please contact customer service with the details and we will do our best to assist.

At this time, we no longer offer a student discount. We apologize for any inconvenience this may cause.

NO PURCHASE NECESSARY. Ends 8/31/25. Must be: i) a legal US resident of the 50 US or DC and age of majority or ii) a legal resident of Canada (excl. Quebec) and age of majority at time of entry. Subject to Official Rules available at sharedsweeps.com/rules. Void where prohibited. Sponsored By Shared Sweeps. (Additional Method of Entry can be found in the rules section H)

You can check your entry count in your Account Page. Please note that this count may be delayed, but rest assured that entries for purchases made after 5/22 have been recorded.

To thank the community heroes we all rely on, we've partnered with GovX to launch our Community Heroes Program, offering a discount for Military, Military Families, First Responders, Government Employees, and Teachers. Thank you for your service!

This offer is eligible for:

• Current & former U.S. military
• Military spouses & dependents
• First responders including law enforcement, fire, and EMS
• Federal, state, and local government employees
• Teachers (K-12 and University teachers/staff)

How it works:

• Click the button to claim your discount and you'll be asked to verify your affiliation with GovX ID. Verification is real-time and secure. If you already have a GovX ID account, just log in!
• After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code.
• For future purchases, simply log in with your GovX ID to unlock a new discount code.
• There is a limit of one discount code per day.

Get started here: Community Heroes Program Sign Up

Promotions and discounts cannot be applied to the following items (unless explicitly stated otherwise):

• Sale items

• Final sale items

• Bear Packs

• Bundle Builder

Thanks for your understanding!

Full Terms + Conditions Notice

We offer a variety of convenient payment options to make your checkout experience as smooth as possible. You can pay using:

• All major credit cards
  (Visa, MasterCard, American Express, Discover)

• PayPal

• Venmo

• Amazon Pay

• Apple Pay

• Google Pay

• Shop Pay

• Shop Pay Installments
  (financing available in partnership with Affirm)

If you have any questions about payment options, our team is happy to help!

If you forgot to apply a discount code when placing your order, reach out to our customer service team. We are able to retroactively apply the discount and refund you the difference.

If you don't receive a confirmation email after placing an order, check that you've used the correct email address. If the order was placed under a different email or name, you could also provide a screenshot of the charge as we investigate further.

We're sorry to see you go!

• Emails: Simply scroll to the bottom of any of our emails and click the "Unsubscribe" link. Follow the quick steps, and you'll be removed from our email list.

• Texts: To stop receiving text messages, just reply to any of our texts with "STOP" — you'll be unsubscribed immediately.

If you need any help along the way, our customer service team is always here for you!

If you wish to stop receiving physical mail from us, please reach out with your request, and we will be happy to remove you from our mailing list as instructed.

For anything outside of customer support, feel free to reach out to the appropriate team:

• Careers: Pair of Thieves LinkedIn

• Marketing: [email protected]

• Wholesale: [email protected]

Currently, we do not offer custom orders. We appreciate your interest and encourage you to sign up for our email list to keep up with any potential updates in the future.

We recommend replacing your underwear every six months to a year. We do offer a 101-Day No Regret Guarantee for any items purchased directly from our website, which may assist you if issues arise within that time frame.

We are thrilled to connect with individuals who are eager to promote and spread the word about Pair of Thieves. To apply for our ambassador program, please visit the link for The Inner Lair Ambassador Program and fill out the application form. We regularly review applications and will reach out if it seems like a great fit. Thank you for your interest and support in joining the Pair of Thieves family.

If you notice that emails from us are going to an incorrect email address, please let us know. We can merge accounts and update the email address to the correct point of contact for you.

Joining The Thieves Guild (our loyalty program) is easy!
Just sign up with your email through our Rewards Page. Once you're in, you’ll unlock full access to our tiered rewards.

Every time you come back, be sure to log in to:

• Track your progress

• View your transaction history

• Redeem exclusive offers using your gold coins

Start earning rewards and leveling up your loot today!

You can redeem your gold coins for discounts right at checkout! Here's how:

• Make sure you're logged in to your account before you begin checkout — otherwise, the option to redeem coins won't appear.

• Once you're on the Checkout page, you’ll see a slider showing how many gold coins you have available.

• Move the slider to choose how many coins you’d like to use, then click "Apply" to lock in your discount.

A few friendly reminders:

• Gold coins cannot be combined with other offers, promotions, or sale items.
  (If any are in your cart, the slider won't appear.)

• Discounts from gold coins do not apply to shipping fees or taxes.

You’ll receive your $10 reward once your friend completes their first purchase.
If your friend isn’t eligible — meaning it’s not their first purchase — neither of you will receive the $10 reward.

Thanks for helping us grow the Thieves crew!

First, make sure you’re signed into your account before checking out.

If you’re signed in and the slider is still empty:

1. Clear your browser’s cache and cookies.

2. Sign back into your account.

3. Head to the checkout page — the slider to redeem your gold coins will appear under your cart.
   (Give it a few moments to fully load!)

If you’re still having trouble, feel free to reach out — we’re happy to help!

The Thieves Guild is made up of three tiers:

• The New Kid

• The Muscle

• The Mastermind

Your tier status is based on the number of gold coins you earn during the calendar year (January 1st to December 31st).
Each tier unlocks different rewards — and when you reach The Mastermind, you’ll enjoy free shipping on every order plus lots of other awesome perks!

A few key things to know:

• Tier status resets at the start of every new calendar year.

• Gold coins stay in your account unless you redeem them or they expire after 12 months of inactivity.

• Only purchases made through our website count toward your cumulative spend total.
  (E-Gift Card redemptions and purchases at pop-ups or brick-and-mortar stores do not count.)

Keep stacking those coins and climbing the ranks!

You earn gold coins every time you shop at Pair of Thieves!
Here’s how it works:

• Earn coins for every dollar you spend (excluding shipping fees and taxes).
  (Gold coins are calculated based on the total amount, rounded down to the nearest dollar.)

• Please allow up to 48 hours for your gold coins to appear on your Account page.

Good to know:

• You’ll earn coins when purchasing an E-Gift Card, but not when redeeming one.

• Gold coins can only be earned on purchases made through our website — purchases from pop-ups or brick-and-mortar stores don't count.

Bonus ways to earn!
You can rack up even more gold coins by:

• Following us on social media

• Reviewing your purchases

• Celebrating your birthday

Head over to our Rewards Page to see the full list of ways to earn!

If you notice that your reward points have not been credited, please let us know. We will look into it further and ensure the correct points are added to your account.

If you usually receive a birthday promo code but have not received it, please check your spam folder as it may get filtered there. If the code is still not received, contact us, and we can provide a new birthday code for you to use.

We do now — and they’re ready to make someone's day!

Gift cards are delivered via email and can be shared however you like: forward it, print it, skywrite it, send smoke signals — it's your gifting adventure!
All your recipient needs is the gift card code provided after purchase. Easy-to-follow redemption instructions will be shared at checkout.

👉 Click here to purchase a gift card!

What gift card amounts are available?

Our digital gift cards are available in $10, $25, $50, and $100 amounts.
Need more than $100? No problem — just purchase additional cards!

👉 Click here to purchase a gift card.

No, gift cards cannot be reloaded since they are digital.
If you’d like to add more funds, you’ll just need to purchase a new digital gift card.

👉 Click here to purchase a gift card.

When checking out with Shop Pay, you now have the flexibility to pay now or pay later.
Choosing to pay in installments lets you split your purchase into 4 equal, biweekly payments — all with 0% interest, no hidden fees, no late fees, and no impact on your credit score.

In some cases, your first payment will be due at checkout; otherwise, it will be due two weeks after your purchase.