Thank you for your inquiry! We will be sure to document & share any feedback with the necessary teams. We will reach out to you directly if additional information is needed or for any service related inquiries for your order. Customer Service Hours: Monday - Friday 9AM-5PM PST

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Pair of Thieves Help Center

<ul id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Ringside, Montserrat, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">Allow 3- 4 business days of processing time from our warehouse. (<em><strong>Please factor in additional days for weekends, holidays and large sales</strong></em>)</li><li style="box-sizing: border-box;">Once processed, please allow 4 &#x2013; 7 business days for shipping. Shipping will be via USPS, UPS or FedEx, but delays from the courier can happen.</li><li style="box-sizing: border-box;">We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided. Be sure to verify shipping address is up to date and accurate before placing order.</li></ul>

Allow 3- 4 business days of processing time from our warehouse. (Please factor in additional days for weekends, holidays and large sales)Once processed, please allow 4 – 7 business days for shipping. Shipping will be via USPS, UPS or FedEx, but delay

How long will it take to get my order?

Shipping & Delivery

How can I track my order?

How much is shipping?

Can I cancel or make changes to my order once it's placed?

What countries do you ship to?

My package is missing. What should I do?

I received the wrong product, wrong size, or my items are damaged. What next?

How do I make a return?

How long will it take to process my return?

What is your exchange process?

What can I do if something goes wrong with an item I ordered?

Can I return items purchased at a retailer?

Returns & Exchanges

What are your inseam measurements?

How is your underwear sized?

How are your socks sized?

How are your undershirts sized?

Does your underwear have a fly?

Will you be offering more sizes in the future?

I can't choose my size as an option. Does this mean it's sold out?

What is the Pair of Thieves Blackout + Whiteout program?

How should I care for my Pair of Thieves clothes?

What are your products made out of?

Product & Sizing

What if my order is missing an item?

How do I use two coupon codes?

What forms of payment do you accept?

Payment & Orders

Winter Sale 2023

Black Friday/Cyber Monday

What is the discount code for new customers?

Why won't my discount code work?

What promotions are currently running?

Why won’t the SNEAKY25 discount code work for me?

Discounts

Promotions & Discount Codes

How do I become a Pair of Thieves The Thieves Guild member?

How do I redeem gold coins?

I already have an account - Do I automatically get 25 gold coins?

Can I get gold coins retroactively for purchases?

Can I get coins for my purchases at Target or other retailers?

Can I use my gold coins and a discount at the same time?

I was referred by a friend, why can’t I use their referral link?

I referred a friend but I don’t see my reward.  What do I do?

I have enough gold coins! Why can't I redeem my gold coins?

I can’t log into my account! What do I do?

How do I know what tier I am in?

What do the tiers mean?

How do I earn gold coins?

How do I check my gold coin balance?

Do my gold coins expire?

Loyalty Program

Do you offer gift cards?

How do I redeem my gift card?

How do I check my gift card balance?

What happens if I lose my gift card email?

Can I send a gift card to someone?

Can gift cards be used with a discount code?

Can I reload my gift card?

Can gift cards be used to cover the cost of shipping and sales tax?

What happens if I make a purchase using my gift card, but I need to return my items?

Can I buy a gift card for any amount?

I purchased a gift card. Now what?

Gift Cards

What is the option to pay in installments on Shop Pay?

Does Shop Pay have late fees?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

What if I make a return on a purchase made through installments with Shop Pay?

Shop Pay

Why can't I sign into my account?

I forgot my password, how do I reset it?

Technical

How do I unsubscribe or opt out from your email and text marketing?

I'd like to get in contact with another Pair of Thieves department other than support. How can I get in touch?

How can I request a donation?

How do I get you to erase all of my personal data?

General Questions

How long will it take to get my order?Updated 10 months ago