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Pair of Thieves Help Center

Answers to all of our frequently asked questions!

About Tariffs

How can I track my order?

How much is shipping?

How long will it take to get my order?

How can I update my shipping address for an order?

Can I cancel or make changes to my order once it's placed?

Do you offer expedited shipping?

Do you ship internationally?

Can I get a refund for shipping charges if they were incorrectly applied?

My package says delivered, but I don’t see it — What should I do?

When can I expect a replacement package to be shipped?

Shipping & Delivery

How do I make a return?

How do I make an exchange?

What if there’s an issue with my order?

Returns & Exchanges

Where can I purchase Pair of Thieves Products?

How should I care for my Pair of Thieves clothes?

What's the best way to open the packaging?

What are your inseam measurements?

How is your underwear sized?

How are your socks sized?

How are your undershirts sized?

I can't choose my size as an option. Does this mean it's sold out?

What is the Pair of Thieves Blackout + Whiteout program?

How do you handle customer feedback about product quality differences?

Do your products contain PFAS?

Has the length of the Long Boxer Briefs changed?

Do you still offer regular boxers at Pair of Thieves?

Will Pair of Thieves bring back briefs and trunks?

Is the SuperSoft underwear line discontinued?

Will previous product versions be restocked?

Product & Sizing

Promotion Terms & Conditions

What should I do if my discount code is not working?

Can welcome codes be used more than once?

Can I receive a replacement code if I lost my original discount code?

Do you offer a student discount?

Shared Sweeps Giveaway

Community Heroes Program

Are there any exclusions to promotions or discounts?

Promotions & Discount Codes

What payment methods do you accept?

What should I do if my order is missing an item?

How can I apply a discount code to my order after it has been placed?

Can I use multiple discount codes on one order?

What should I do if I haven't received a confirmation email after placing an order?

Payment & Orders

How do I unsubscribe from your emails or texts?

How do I unsubscribe from receiving physical mail?

Who should I contact for non-support questions?

How can I submit a donation request?

How can I request the removal of my personal data?

Can I make custom items with Pair of Thieves?

How often should I replace my Pair of Thieves boxer briefs?

How can I apply to become an ambassador for Pair of Thieves?

How do I update my email address in my account?

General Questions

How do I join The Thieves Guild?

What should I do if I forgot my password or can't log in?

How do I redeem gold coins?

Can I get gold coins retroactively for purchases?

Can I get coins for my purchases at Target or other retailers?

Can I use my gold coins and a discount at the same time?

I was referred by a friend, why can’t I use their referral link?

I referred a friend but I don’t see my reward.  What do I do?

I have enough gold coins! Why can't I redeem my gold coins?

How do I know what tier I am in?

What do the tiers mean?

How do I earn gold coins?

Do my gold coins expire?

How do I add missing reward points to my account?

How do I receive my birthday promo code?

Loyalty Program

Do you offer gift cards?

What gift card amounts are available?

How do I use my gift card?

How do I check my gift card balance?

What if I lose my gift card code?

Can I send a gift card to someone else?

Can I reload my gift card?

What happens if I return an item purchased with a gift card?

Gift Cards

How does paying with Shop Pay work?

Does Shop Pay have late fees?

Which payment methods can I use for Shop Pay installments?

How are refunds handled with Shop Pay installments?

Shop Pay

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