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Pair of Thieves Help Center

<p id="isPasted" style="box-sizing: border-box; color: rgb(16, 24, 32); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are not completely satisfied with your order, send it back within 101 days of purchase, and we will exchange (with free return shipping in the US). Email us at goodies@pairofthieves.com to start your exchange process.</p><p style="box-sizing: border-box; color: rgb(16, 24, 32); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exchanges will be processed within 7-10 business days once it&#x2019;s received at our facility.</p><p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(16, 24, 32); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Excludes sales during Black Friday promotion from 11/24/2021 - 11/29/2021.</p>

If you are not completely satisfied with your order, send it back within 101 days of purchase, and we will exchange (with free return shipping in the US). Email us at goodies@pairofthieves.com to start your exchange process. Exchanges will be process

What is your exchange process?

Returns & Exchanges

How can I track my order?

How much is shipping?

How long will it take to get my order?

Can I cancel or make changes to my order once it's placed?

What countries do you ship to?

My package is missing. What should I do?

I received the wrong product, wrong size, or my items are damaged. What next?

Shipping & Delivery

How do I make a return?

How long will it take to process my return?

What can I do if something goes wrong with an item I ordered?

Can I return items purchased at a retailer?

What are your inseam measurements?

Can I purchase single products instead of a pack?

Do you still sell women and kids clothes?

What’s the difference between Supersoft & Mega Soft?

What's the difference between SuperFit and Cool Breeze?

How is your underwear sized?

How are your socks sized?

How are your undershirts sized?

Does your underwear have a fly?

Will you be offering more sizes in the future?

I can't choose my size as an option. Does this mean it's sold out?

I like a style that is sold out in my size. Will it come back in stock?

So many options! What type of underwear is right for me?

What is the Pair of Thieves Blackout + Whiteout program?

How should I care for my Pair of Thieves clothes?

What are your products made out of?

Product & Sizing

What if my order is missing an item?

How do I use two coupon codes?

What forms of payment do you accept?

Payment & Orders

What is the discount code for new customers?

Why won't my discount code work?

What promotions are currently running?

Why won’t the Sneaky15 discount code work for me?

MLB Discounts

Promotions & Discount Codes

How do I become a Pair of Thieves The Thieves Guild member?

How do I redeem gold coins?

I already have an account - Do I automatically get 25 gold coins?

Can I get gold coins retroactively for purchases?

Can I get coins for my purchases at Target or other retailers?

Can I use my gold coins and a discount at the same time?

I was referred by a friend, why can’t I use their referral link?

I referred a friend but I don’t see my reward.  What do I do?

I have enough gold coins! Why can't I redeem my gold coins?

Can I transfer or merge my gold coins between two separate accounts?

I can’t log into my account! What do I do?

How do I know what tier I am in?

What do the tiers mean?

How do I earn gold coins?

How do I check my gold coin balance?

Do my gold coins expire?

Loyalty Program

Do you offer gift cards?

How do I redeem my gift card?

How do I check my gift card balance?

What happens if I lose my Bear Bucks gift card email?

Can I send a Bear Bucks gift card to someone?

Can Bear Bucks gift cards be used with a discount code?

Can I reload my Bear Bucks gift card?

Can Bear Bucks gift cards be used to cover the cost of shipping and sales tax?

Is the Bear Bucks gift card a physical card?

What happens if I make a purchase using my Bear Bucks gift card, but I need to return my items?

Can I buy a Bear Bucks gift card for any amount?

Does my Bear Bucks gift card expire?

I purchased a Bear Bucks gift card. Now what?

Gift Cards

What is the option to pay in installments on Shop Pay?

Does Shop Pay have late fees?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

What if I make a return on a purchase made through installments with Shop Pay?

Shop Pay

Why can't I sign into my account?

I forgot my password, how do I reset it?

Technical

How do I unsubscribe or opt out from your email and text marketing?

I'd like to get in contact with another Pair of Thieves department other than support. How can I get in touch?

How can I request a donation?

How do I get you to erase all of my personal data?

General Questions

What is your exchange process?Updated a year ago