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Pair of Thieves Help Center

<section id="isPasted" style="box-sizing: border-box; display: block; max-width: 100%; color: rgb(16, 24, 32); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box; margin-bottom: 0px;">For all donation requests please email our marketing team at <a href="mailto:marketing@pairofthieves.com" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 65, 137); text-decoration: none;">marketing@pairofthieves.com</a>.</p></div></div></section>

For all donation requests please email our marketing team at marketing@pairofthieves.com.

How can I request a donation?

General Questions

How can I track my order?

How much is shipping?

How long will it take to get my order?

Can I cancel or make changes to my order once it's placed?

What countries do you ship to?

My package is missing. What should I do?

I received the wrong product, wrong size, or my items are damaged. What next?

Shipping & Delivery

How do I make a return?

How do I make an exchange?

What can I do if something goes wrong with an item I ordered?

Can I return items purchased at a retailer?

Returns & Exchanges

What are your inseam measurements?

How is your underwear sized?

How are your socks sized?

How are your undershirts sized?

Does your underwear have a fly?

Will you be offering more sizes in the future?

I can't choose my size as an option. Does this mean it's sold out?

What is the Pair of Thieves Blackout + Whiteout program?

How should I care for my Pair of Thieves clothes?

What are your products made out of?

Product & Sizing

What if my order is missing an item?

How do I use two coupon codes?

What forms of payment do you accept?

Payment & Orders

Community Heroes Program

Discounts

What promotions are currently running?

Black Friday/Cyber Monday

Promotions & Discount Codes

How do I become a Pair of Thieves The Thieves Guild member?

How do I redeem gold coins?

I already have an account - Do I automatically get 25 gold coins?

Can I get gold coins retroactively for purchases?

Can I get coins for my purchases at Target or other retailers?

Can I use my gold coins and a discount at the same time?

I was referred by a friend, why can’t I use their referral link?

I referred a friend but I don’t see my reward.  What do I do?

I have enough gold coins! Why can't I redeem my gold coins?

I can’t log into my account! What do I do?

How do I know what tier I am in?

What do the tiers mean?

How do I earn gold coins?

How do I check my gold coin balance?

Do my gold coins expire?

Loyalty Program

Do you offer gift cards?

How do I redeem my gift card?

How do I check my gift card balance?

What happens if I lose my gift card email?

Can I send a gift card to someone?

Can gift cards be used with a discount code?

Can I reload my gift card?

Can gift cards be used to cover the cost of shipping and sales tax?

What happens if I make a purchase using my gift card, but I need to return my items?

Can I buy a gift card for any amount?

I purchased a gift card. Now what?

Gift Cards

What is the option to pay in installments on Shop Pay?

Does Shop Pay have late fees?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

What if I make a return on a purchase made through installments with Shop Pay?

Shop Pay

Why can't I sign into my account?

I forgot my password, how do I reset it?

Technical

How do I unsubscribe or opt out from your email and text marketing?

I'd like to get in contact with another Pair of Thieves department other than support. How can I get in touch?

How do I get you to erase all of my personal data?

How can I request a donation?Updated 3 years ago